Responsibilities of Disability Support Services (DSS):
DSS should:
- Inform students about their right to appeal. If a request for an accommodation is denied, DSS has the responsibility to inform the individual of his or her right to appeal the decision and the procedures for initiating the appeal.
- Assist students in resolving problems. When students with disabilities
report having difficulties, DSS has the responsibility to act as the first
line of communication in an attempt to resolve the issues before a formal
grievance process is initiated. DSS can assist with conflict resolution by
participating in faculty/student discussions and contacting key administrative
personnel in an effort to clarify needed accommodations.
Video Clip: Challenges
Duration: 1.3 minutes
Links to Sample Grievance Procedures and References:
- U.S. Department of Education, Office for Civil Rights (OCR) - http://www.ed.gov/offices/OCR/grievance.html
- Beloit College - http://www.beloit.edu/~dss/faculty/grievance_procedures.htm
- Rice University - http://dss.rice.edu/primary.cfm?doc_id=1269
- MIT - http://web.mit.edu/hr/benefits/dis_grievance.html
- Northwestern - http://www.northwestern.edu/disability/policies/grievance.html
- Louisiana Tech - http://www.latech.edu/ods/grievance.html
- Purdue - http://www.purdue.edu/oop/univregs/pages/state_equal/grievance.html
- Ohio State University – http://ada.osu.edu
