1. Remember that the grievance process is designed
to protect students and faculty members from further injury or litigation.
2. Remember that grievances are always very real to the person bringing them
forward, even if the grievance is later determined
as unfounded. Always respect the offended student's complaint.
3. Remember that presenting a complaint against a faculty member can be just
as stressful for the student as it is for the one against which a complaint
is filed. The student may be conflicted about the situation
and may find it difficult to approach the faculty member. Additionally, he
or she may not be certain as to when to file a complaint (such as before or
after grades are turned in) and may fear repercussions for his/her actions.
4. Know your institution's grievance procedures.
Your institution's DSS office can point out when and how grievances
are made in relation to disability, what the general grievance policy is,
and under what circumstances a specific grievance process is necessary.
5. Follow your institution's guidelines for grievance
procedures. Both the faculty member and the student should not try to resolve
a dispute apart from their institution's guidelines.
6. Begin by referring the claimant to the informal
resolution procedure and remind him or her that it is important to follow
the rules, even for the informal process.
7. Allow the claimant to fully express their problems
and experiences.
8. Respect the sensitivity and confidentiality of the complaint and related
information.
9. Remember that there can be no retaliation.
Treat the student as you do all other students during and after the grievance
process.
